Version 2026-07-24
Support Terms
These terms describe the optional digital support purchases available from Hacksaw and the records used to fulfil them.
1. Operator and independence
“Hacksaw”, “we” and “us” refer to the independent operators of the Hacksaw DayZ community server. Hacksaw is approved to participate in Bohemia Interactive's DayZ server monetisation programme but is not owned, operated or managed by Bohemia Interactive and is not an official Bohemia Interactive server or service. A purchase is made from Hacksaw.
2. Nature of a support purchase
A support purchase is an optional purchase of digital cosmetic and non-gameplay benefits. It is not a charitable donation. The exact amount, benefit description and recipient account must be confirmed in the support ticket before payment.
3. Account linkage
Benefits are delivered to the Discord user ID and Steam ID64 confirmed in the ticket. The purchaser is responsible for checking those identifiers. Benefits may not be transferred after delivery unless staff expressly agrees in writing before payment.
4. HS Tokens
Each £1 of a completed support purchase awards 100 HS Tokens unless the ticket states otherwise before payment. HS Tokens are server-bound virtual cosmetic credits. They have no cash value, cannot be redeemed for money and may not be sold, gifted or transferred.
5. Priority queue
An individual completed purchase of £20 or more adds one month of priority queue access. Higher cumulative ranks may provide longer access as displayed on the support page. Priority queue affects connection order only and does not provide an advantage after joining the game. “Priority Queue for life” means for the lifetime of the eligible player account while Hacksaw continues to operate and offer that feature; it is not a guarantee that the server or feature will operate forever.
6. Lifetime Support Total and ranks
The Lifetime Support Total is the net value of completed support purchases credited to the verified player account, after refunds and payment reversals. When a threshold is crossed, the corresponding supporter rank and listed benefits become available. Each threshold is cumulative.
7. Discord Server Boost credit
An eligible Discord Server Boost may be recorded as a non-stackable £3.50 Support Credit for cumulative rank progress. It does not award HS Tokens, priority queue time or a refundable cash balance.
8. Diamond unlimited-token benefit
“Unlimited HS Tokens” means continued access to eligible cosmetic-token fulfilment for the Diamond account, subject to reasonable fair-use, technical, licensing and availability limits. It does not create a cash balance, transferable asset or entitlement to prohibited gameplay-affecting items.
9. Delivery and records
Digital benefits are normally supplied after payment is confirmed. Hacksaw may record the payment reference, amount, currency, Discord ID, Steam ID64, terms version, delivery time, benefits granted, token claims, rank-card claims and priority-queue use. These records are used to fulfil purchases, investigate errors and respond to payment disputes.
10. Refunds and payment reversals
Refunds are not offered after correctly described digital benefits have been delivered or used. This does not affect rights provided by applicable consumer law or payment-provider rules. If a payment is refunded, reversed or charged back, the amount is deducted from the Lifetime Support Total and related benefits may be removed or adjusted, including unused tokens, rank access and remaining priority-queue time.
11. Custom cosmetic work
Personalised skin items and sets are subject to technical feasibility, licensing, server standards and approval of the requested design. The scope must be agreed in writing. Work may be refused or revised where it infringes rights, breaches community rules or could affect gameplay.
12. Cosmetic-only limitation
Support purchases do not buy weapons, ammunition, vehicles, in-game cash, gameplay statistics or other competitive advantages. Hacksaw may amend or withdraw a benefit where required to preserve compliance with Bohemia Interactive's monetisation rules.
13. Payment disputes and abuse
Raise genuine delivery or description problems through a private support ticket first so staff can investigate. Where a payment is disputed, the associated benefits may be temporarily suspended while the issue is reviewed. Deliberate payment abuse or attempts to retain benefits after reversing payment may be addressed under the community rules.
14. Changes to these terms
The terms version accepted at the time of a purchase applies to that transaction. Updated versions apply only to later purchases unless a change is required by law, payment-provider rules or Bohemia Interactive's monetisation requirements.
15. Contact
Questions should be raised in a private Hacksaw Discord support ticket before payment. Do not post payment details in public channels.